What should a driver do in case of severe traffic delays?

Communicating with passengers about severe traffic delays is crucial for maintaining a positive travel experience and ensuring passenger comfort. When passengers are informed about the situation, they feel more at ease and less anxious about the unexpected wait. It also demonstrates that the driver values their experience and is proactively managing the situation.

In addition, keeping passengers informed helps manage expectations regarding arrival times and any potential changes to the itinerary. This transparency fosters trust between the driver and passengers, which is essential for a smooth transport operation. Being communicative in challenging situations leads to more satisfied passengers and can mitigate frustration related to the delays.